[Ncep.nhc.nco_contacts] TSB Morning Rounds - Fri Mar 03, 2017

TSB Admin nhc.tsbadmin at noaa.gov
Fri Mar 3 14:48:47 UTC 2017

Here is today's summary of NHC computer operations:
--- Mark


Yesterday's AWIPS PX server upgrade was successful.

A request for a new link on the TAFB section NHC web page was made to the  
NCO helpdesk. Web links are modified by TSB, so this will be taken care of  
locally. See below for a reminder on the guidance for submitting NCO  
helpdesk tickets versus putting in a local request to TSB.

Other items:
Reminder: NCO helpdesk tickets should be submitted through the Google Form  
Monica created. One of the local NCO staff (Brian, Marc or Kim) or a sys  
admin from College Park will be assigned to assist. NCO tickets are for all  
Windows issues, Linux sys admin Linux such as a frozen workstation or  
requests for software installation, network outages, and hurricane hotline  
and phone issues. During off hours, the SDM can be contacted for issues  
that are operationally critical.

TSB should be notified through the TAFB and HSU shift logs for ATCF, web  
page and N-AWIPS data flow problems. For operationally critical problems  
during off hours use the list of TSB focal points in the operations area.  
For longer term development requests, contact the TSB branch chief.

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