[Ncep.nhc.nco_contacts] HSU Shift Log -- Technical Edition -- Wed Jun 21, 2017

James Franklin james.franklin at noaa.gov
Thu Jun 22 09:39:08 UTC 2017


So this was operator error then - we were clicking on the wrong GUI element?

Are the instructions clear enough as to what needs to be clicked?

James
--
James L. Franklin
  
Branch Chief, Hurricane Specialist Unit
NOAA/NWS/National Hurricane Center
11691 SW 17th Street, Miami FL 33165

James.Franklin at noaa.gov
305-229-4475 (office)
305-553-1901 (fax)

Damn it Jim - I'm a meteorologist not a doctor!







> On Jun 22, 2017, at 5:36 AM, David Zelinsky - NOAA Federal <david.a.zelinsky at noaa.gov> wrote:
> 
> All,
> 
> We saw this problem with Storm Info yesterday morning as well.  The problem is that the forecasters have to select the ISC grid by clicking on the green bar that appears below it, not by clicking on the header for the grid.  Storm Info will only work if the ISC grids are the "active" grid selected in GFE. 
> 
> Dave
> 
> On Wed, Jun 21, 2017 at 10:59 PM, HSU Shift Log <nhc.tsbadmin at noaa.gov> wrote:
> HSU Shift Log for Wed Jun 21 2017 22:59:51 GMT-0400 (EDT)
> 
> Shift: R
> 
> Forecaster: R Berg
> 
> Technical Issues Summary: 
> 
> ATCF issues: 
> 
> N-AWIPS issues: Product generation won't open/NMAP window crashes when trying to click product generation on the Pacific N-AWIPS workstation (Sawfish). Cannot create the watch/warning graphic on that workstation.
> 
> AWIPS-2/NCP issues: MAJOR issues with construction of the national TCV at 5 pm and 8 pm. First, at 5 pm, GFE was giving errors when we tried to run "Storm Info" and would not let us proceed. We closed GFE and restarted, but then the WFO's grids did not reappear. We closed GFE and restarted a second time, and the grids then appeared. After running the formatter, the TCV included a TS Warning for Texas and New Mexico zones from El Paso's (EPZ) area. We transmitted the product without realizing the erroneous inclusion. Matt/Mike/Shannon fixed the hazard grids, we reran the formatter, and resent the TCV to cancel the erroneous zones. The same issue happened again for the 8 pm intermediate TCV. We DID NOT transmit at that point, Stacey called NCF (who would elevate it to their programmers), and Shannon again removed the erroneous grids. We reran the formatter and transmitted a correct version. At 11 pm, had the same issue with the error/warning when we hit run "Storm Info" (the tool wouldn't run). Logged out and in again, the grids took awhile to reload, but it seemed to fix the issue.
> 
> 
> Other Techincal issues: 
> 
> Miscellaneous issues:
> 
> 
> 
> -- 
> David Zelinsky
> Meteorologist / Programmer
> National Hurricane Center
> Office: 305.229.4405
> Email: David.A.Zelinsky at noaa.gov
> 




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