[Ncep.nhc.nco_contacts] HSU Shift Log -- Technical Edition -- Wed Jun 21, 2017

David Zelinsky - NOAA Federal david.a.zelinsky at noaa.gov
Thu Jun 22 09:36:48 UTC 2017


We saw this problem with Storm Info yesterday morning as well.  The problem
is that the forecasters have to select the ISC grid by clicking on the
green bar that appears below it, not by clicking on the header for the
grid.  Storm Info will only work if the ISC grids are the "active" grid
selected in GFE.


On Wed, Jun 21, 2017 at 10:59 PM, HSU Shift Log <nhc.tsbadmin at noaa.gov>

> *HSU Shift Log for Wed Jun 21 2017 22:59:51 GMT-0400 (EDT)*
> *Shift:* R
> *Forecaster:* R Berg
> *Technical Issues Summary:*
> *ATCF issues:*
> *N-AWIPS issues:* Product generation won't open/NMAP window crashes when
> trying to click product generation on the Pacific N-AWIPS workstation
> (Sawfish). Cannot create the watch/warning graphic on that workstation.
> *AWIPS-2/NCP issues:* MAJOR issues with construction of the national TCV
> at 5 pm and 8 pm. First, at 5 pm, GFE was giving errors when we tried to
> run "Storm Info" and would not let us proceed. We closed GFE and restarted,
> but then the WFO's grids did not reappear. We closed GFE and restarted a
> second time, and the grids then appeared. After running the formatter, the
> TCV included a TS Warning for Texas and New Mexico zones from El Paso's
> (EPZ) area. We transmitted the product without realizing the erroneous
> inclusion. Matt/Mike/Shannon fixed the hazard grids, we reran the
> formatter, and resent the TCV to cancel the erroneous zones. The same issue
> happened again for the 8 pm intermediate TCV. We DID NOT transmit at that
> point, Stacey called NCF (who would elevate it to their programmers), and
> Shannon again removed the erroneous grids. We reran the formatter and
> transmitted a correct version. At 11 pm, had the same issue with the
> error/warning when we hit run "Storm Info" (the tool wouldn't run). Logged
> out and in again, the grids took awhile to reload, but it seemed to fix the
> issue.
> *Other Techincal issues:*
> *Miscellaneous issues:*

David Zelinsky
Meteorologist / Programmer
National Hurricane Center
Office: 305.229.4405
Email: David.A.Zelinsky at noaa.gov
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