[Ncep.nhc.nco_contacts] QUESTION: TAFB Shift Log -- Technical Edition -- Wed Jul 19, 2017
pablo.santos at noaa.gov
Fri Jul 21 11:48:12 UTC 2017
OK I have to ask after looking at this again this morning.
IN the spreadsheet of NCO tickets below, why do we have a column for
STATUS if it is never used. Monica I totally agree with you. It is far
easier to track status of tickets by simply looking at the spreadsheet.
But it would also help tremendously if whoever takes care of a ticket
simply marks its status as closed once it has been taken care of and
Easier to move on that way!!
I brought this issue during the NCO morning call on Wednesday when
tickets were discussed. This would make managing this easier in my opinion.
On 7/20/17 9:11 AM, Monica Bozeman - NOAA Federal wrote:
> Hi Pablo,
> Yes, they are referring to an NCO ticket. Many tickets are submitted
> each day and many of them TSB doesnt necessarily need to know about or
> do anything for (facilities, printers, etc) so there is a checkbox on
> the form that the submitter can click on that is called "inform TSB"
> if they feel that this ticket is something that TSB needs to keep
> track of. A majority of the time, TSB will get notified (via the csg
> email - Im not sure if you were added to that list or not) and
> sometimes we dont.
> Trust me, most of the time, you dont want all these emails filling up
> your inbox everyday! :) However, here is the link to the master
> spreadsheet that includes a record of all the tickets submitted:
> FYI, we also have a form for NCF tickets for AWIPS that I believe I
> also added you on. Notification emails typically only go out to the
> affected and/or submitting branch which the submitter can also control
> when they fill out the NCF ticket form
> If TSB is the submitting branch, then we get notified via the csg
> email list.
> It will probably be worth while for Mark to investigate if he can get
> you added to this csg list.
> Monica Bozeman
> National Hurricane Center
> monica.bozeman at noaa.gov <mailto:monica.bozeman at noaa.gov>
> On Thu, Jul 20, 2017 at 12:33 PM, Pablo Santos <pablo.santos at noaa.gov
> <mailto:pablo.santos at noaa.gov>> wrote:
> I just noticed the help desk ticket referenced below about
> replacing a black toner cartridge in the HSU color printer CP5525
> but I did not get copy of such a ticket. I assume they are
> referring to an NCO ticket? Clarification will be greatly
> appreciated for anyone that might know.
> On 7/19/17 2:44 PM, TAFB Shift Log wrote:
>> *TAFB Shift Log for Wed Jul 19 2017 14:44:42 GMT-0400 (EDT)*
>> *Shift:* Day Shift
>> *Pacific Forecaster:* C McElroy
>> *Atlantic Forecaster:* G Rubio
>> *Surface Analyst:* J Aguirre-Echevarria
>> *Technical Issues Summary:*
>> *GFE/NCP issues:* 1055L - Both Atlantic and Pacific GFE
>> workstations are frozen. Chris Mello is investigating. 1110L -
>> NCF/Chris Mello found out Cupid Server crashed. Gladys lost her
>> MIM and I lost sea height grid work on EP08. HSFEP2 was
>> ultimately 46 minutes late.
>> *N-AWIPS issues:*
>> *Other issues:* 1440L - Just submitted a help desk ticket for
>> replacing a black toner cartridge for the HSU color printer CP5525.
>> *Miscellaneous issues:*
> Dr. Pablo Santos
> Acting Chief
> Technology and Science Branch
> National Hurricane Center, Miami, FL
> 305-229-4500 <tel:%28305%29%20229-4500>
> (c)954-559-4965 <tel:%28954%29%20559-4965>
> Facebook:https://www.facebook.com/NWSNHC/ <https://www.facebook.com/NWSNHC/>
> Twitter: @NWSNHC @NHC_Atlantic @NHC_Pacific @NHC_TAFB @NHC_Surge
Dr. Pablo Santos
Technology and Science Branch
National Hurricane Center, Miami, FL
Twitter: @NWSNHC @NHC_Atlantic @NHC_Pacific @NHC_TAFB @NHC_Surge
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