[Ncep.nhc.nco_contacts] QUESTION: TAFB Shift Log -- Technical Edition -- Wed Jul 19, 2017

Pablo Santos pablo.santos at noaa.gov
Fri Jul 21 11:48:12 UTC 2017

OK I have to ask after looking at this again this morning.

IN the spreadsheet of NCO tickets below, why do we have a column for 
STATUS if it is never used. Monica I totally agree with you. It is far 
easier to track status of tickets by simply looking at the spreadsheet. 
But it would also help tremendously if whoever takes care of a ticket 
simply marks its status as closed once it has been taken care of and 

Easier to move on that way!!

I brought this issue during the NCO morning call on Wednesday when 
tickets were discussed. This would make managing this easier in my opinion.


On 7/20/17 9:11 AM, Monica Bozeman - NOAA Federal wrote:
> Hi Pablo,
> Yes, they are referring to an NCO ticket. Many tickets are submitted 
> each day and many of them TSB doesnt necessarily need to know about or 
> do anything for (facilities, printers, etc) so there is a checkbox on 
> the form that the submitter can click on that is called "inform TSB" 
> if they feel that this ticket is something that TSB needs to keep 
> track of. A majority of the time, TSB will get notified (via the csg 
> email - Im not sure if you were added to that list or not) and 
> sometimes we dont.
> Trust me, most of the time, you dont want all these emails filling up 
> your inbox everyday! :) However, here is the link to the master 
> spreadsheet that includes a record of all the tickets submitted: 
> https://docs.google.com/spreadsheets/d/1EU2EwaYDe1LJUToyJR7E0t7v9mFhaoDkzm2PuNrEOMc/edit#gid=53999552
> FYI, we also have a form for NCF tickets for AWIPS that I believe I 
> also added you on. Notification emails typically only go out to the 
> affected and/or submitting branch which the submitter can also control 
> when they fill out the NCF ticket form 
> (https://docs.google.com/spreadsheets/d/1hOqc0WxRY0f0E80tsY6jKyzXrTy5IoN_Q9cshsB4bV4/edit#gid=993065717). 
> If TSB is the submitting branch, then we get notified via the csg 
> email list.
> It will probably be worth while for Mark to investigate if he can get 
> you added to this csg list.
> Monica
> Monica Bozeman
> Meteorologist/Programmer
> National Hurricane Center
> 301-683-1553
> monica.bozeman at noaa.gov <mailto:monica.bozeman at noaa.gov>
> <http://www.wdtb.noaa.gov/badges/monica.bozeman>
> On Thu, Jul 20, 2017 at 12:33 PM, Pablo Santos <pablo.santos at noaa.gov 
> <mailto:pablo.santos at noaa.gov>> wrote:
>     Guys:
>     I just noticed the help desk ticket referenced below about
>     replacing a black toner cartridge in the HSU color printer  CP5525
>     but I did not get  copy of such a ticket. I assume they are
>     referring to an NCO ticket? Clarification will be greatly
>     appreciated for anyone that might know.
>     Pablo
>     On 7/19/17 2:44 PM, TAFB Shift Log wrote:
>>     *TAFB Shift Log for Wed Jul 19 2017 14:44:42 GMT-0400 (EDT)*
>>     *Shift:* Day Shift
>>     *Pacific Forecaster:* C McElroy
>>     *Atlantic Forecaster:* G Rubio
>>     *Surface Analyst:* J Aguirre-Echevarria
>>     *Technical Issues Summary:*
>>     *GFE/NCP issues:* 1055L - Both Atlantic and Pacific GFE
>>     workstations are frozen. Chris Mello is investigating. 1110L -
>>     NCF/Chris Mello found out Cupid Server crashed. Gladys lost her
>>     MIM and I lost sea height grid work on EP08. HSFEP2 was
>>     ultimately 46 minutes late.
>>     *N-AWIPS issues:*
>>     *Other issues:* 1440L - Just submitted a help desk ticket for
>>     replacing a black toner cartridge for the HSU color printer CP5525.
>>     *Miscellaneous issues:*
>     -- 
>     Dr. Pablo Santos
>     Acting Chief
>     Technology and Science Branch
>     National Hurricane Center, Miami, FL
>     305-229-4500 <tel:%28305%29%20229-4500>
>     (c)954-559-4965 <tel:%28954%29%20559-4965>
>     http://www.hurricanes.gov
>     Facebook:https://www.facebook.com/NWSNHC/ <https://www.facebook.com/NWSNHC/>
>     Twitter: @NWSNHC @NHC_Atlantic @NHC_Pacific  @NHC_TAFB  @NHC_Surge

Dr. Pablo Santos
Acting Chief
Technology and Science Branch
National Hurricane Center, Miami, FL
(c) 954-559-4965
Facebook: https://www.facebook.com/NWSNHC/
Twitter: @NWSNHC @NHC_Atlantic @NHC_Pacific  @NHC_TAFB  @NHC_Surge
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.lstsrv.ncep.noaa.gov/pipermail/ncep.nhc.nco_contacts/attachments/20170721/73575745/attachment.html 

More information about the Ncep.nhc.nco_contacts mailing list