[Ncep.nhc.nco_contacts] QUESTION: TAFB Shift Log -- Technical Edition -- Wed Jul 19, 2017

Kim Gordon - NOAA Affiliate kim.gordon at noaa.gov
Thu Jul 20 14:11:04 UTC 2017


Greetings,

some tickets are done before the tickets are assigned if they are urgent or
ops. I was able to take care of the ticket right away.



On Thu, Jul 20, 2017 at 9:13 AM, Pablo Santos <pablo.santos at noaa.gov> wrote:

> Thanks Monica. I hear you. I am learning quickly what is noise and what is
> not ;). Thanks, Pablo
>
> On 7/20/17 9:11 AM, Monica Bozeman - NOAA Federal wrote:
>
> Hi Pablo,
>
> Yes, they are referring to an NCO ticket. Many tickets are submitted each
> day and many of them TSB doesnt necessarily need to know about or do
> anything for (facilities, printers, etc) so there is a checkbox on the form
> that the submitter can click on that is called "inform TSB" if they feel
> that this ticket is something that TSB needs to keep track of. A majority
> of the time, TSB will get notified (via the csg email - Im not sure if you
> were added to that list or not) and sometimes we dont.
>
> Trust me, most of the time, you dont want all these emails filling up your
> inbox everyday! :) However, here is the link to the master spreadsheet that
> includes a record of all the tickets submitted: https://docs.google.com/
> spreadsheets/d/1EU2EwaYDe1LJUToyJR7E0t7v9mFhaoDkzm2PuNrEOMc/edit#gid=
> 53999552
>
> FYI, we also have a form for NCF tickets for AWIPS that I believe I also
> added you on. Notification emails typically only go out to the affected
> and/or submitting branch which the submitter can also control when they
> fill out the NCF ticket form (https://docs.google.com/spreadsheets/d/
> 1hOqc0WxRY0f0E80tsY6jKyzXrTy5IoN_Q9cshsB4bV4/edit#gid=993065717). If TSB
> is the submitting branch, then we get notified via the csg email list.
>
> It will probably be worth while for Mark to investigate if he can get you
> added to this csg list.
>
>
> Monica
>
>
> Monica Bozeman
> Meteorologist/Programmer
> National Hurricane Center
> 301-683-1553 <(301)%20683-1553>
> monica.bozeman at noaa.gov
> <http://www.wdtb.noaa.gov/badges/monica.bozeman>
>
> On Thu, Jul 20, 2017 at 12:33 PM, Pablo Santos <pablo.santos at noaa.gov>
> wrote:
>
>> Guys:
>>
>> I just noticed the help desk ticket referenced below about replacing a
>> black toner cartridge in the HSU color printer  CP5525 but I did not get
>> copy of such a ticket. I assume they are referring to an NCO ticket?
>> Clarification will be greatly appreciated for anyone that might know.
>>
>> Pablo
>>
>> On 7/19/17 2:44 PM, TAFB Shift Log wrote:
>>
>> *TAFB Shift Log for Wed Jul 19 2017 14:44:42 GMT-0400 (EDT)*
>>
>> *Shift:* Day Shift
>>
>> *Pacific Forecaster:* C McElroy
>>
>> *Atlantic Forecaster:* G Rubio
>>
>> *Surface Analyst:* J Aguirre-Echevarria
>>
>> *Technical Issues Summary:*
>>
>> *GFE/NCP issues:* 1055L - Both Atlantic and Pacific GFE workstations are
>> frozen. Chris Mello is investigating. 1110L - NCF/Chris Mello found out
>> Cupid Server crashed. Gladys lost her MIM and I lost sea height grid work
>> on EP08. HSFEP2 was ultimately 46 minutes late.
>>
>> *N-AWIPS issues:*
>>
>> *Other issues:* 1440L - Just submitted a help desk ticket for replacing
>> a black toner cartridge for the HSU color printer CP5525.
>>
>> *Miscellaneous issues:*
>>
>>
>> --
>>
>> Dr. Pablo Santos
>> Acting Chief
>> Technology and Science Branch
>> National Hurricane Center, Miami, FL305-229-4500 <%28305%29%20229-4500>
>> (c) 954-559-4965 <%28954%29%20559-4965>http://www.hurricanes.gov
>> Facebook: https://www.facebook.com/NWSNHC/
>> Twitter: @NWSNHC @NHC_Atlantic @NHC_Pacific  @NHC_TAFB  @NHC_Surge
>>
>> --
>
> Dr. Pablo Santos
> Acting Chief
> Technology and Science Branch
> National Hurricane Center, Miami, FL305-229-4500 <(305)%20229-4500>
> (c) 954-559-4965 <(954)%20559-4965>http://www.hurricanes.gov
> Facebook: https://www.facebook.com/NWSNHC/
> Twitter: @NWSNHC @NHC_Atlantic @NHC_Pacific  @NHC_TAFB  @NHC_Surge
>
>
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>
>


-- 

*Kim M Gordon - MBA/MSIS*

NOAA Affiliate
Windows Systems Administrator
NOAA/NWS/NHC/NCO
National Hurricane Center
11691 SW 17th Street
Miami, FL 33165
kim.gordon at noaa.gov

http://www.nhc.noaa.gov
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