[Ncep.nhc.nco_contacts] Fwd: FW: PO 0196427 Dell Purchase ID: 2006717904721

Pablo Santos pablo.santos at noaa.gov
Tue Aug 29 15:35:14 UTC 2017


Brian:

Can you help Patty with getting these shipped back?

Thanks,

Pablo


On 8/29/17 9:18 AM, Mark DeMaria - NOAA Federal wrote:
> Not sure if the NCO staff have this, but it looks like the 4 ATCF 
> workstations are ready to be sent back.
>
> Mark
>
>
> ---------- Forwarded message ----------
> From: *Phillips, Jason* <jphillips at intelligent.net 
> <mailto:jphillips at intelligent.net>>
> Date: Mon, Aug 28, 2017 at 4:53 PM
> Subject: RE: FW: PO 0196427 Dell Purchase ID: 2006717904721
> To: Mark DeMaria - NOAA Federal <mark.demaria at noaa.gov 
> <mailto:mark.demaria at noaa.gov>>
> Cc: Customer Support <CS at intelligent.net <mailto:CS at intelligent.net>>, 
> "Wilson, Barbara" <bwilson at intelligent.net 
> <mailto:bwilson at intelligent.net>>
>
>
> Good afternoon,
>
> The return has now been set up. Please follow the below instructions 
> to guarantee that your credit will be properly given for the returned 
> goods.
>
>
> **************** INSTRUCTIONS ****************
>
>
> 1.    This Return Authorization Number is active for (5) Days only
>
> 2.    Make sure to include all materials that came with the original 
> shipment, including cables, documentation, diskettes, CD's, etc.
> 3.    Write the Credit Return Authorization # on the outside of the box
>
> 4.    Please DO NOT include additional items in any Dell box that they 
> did not originally arrive in.
>
> 5.    If you do not have the original packaging that an item delivered 
> in, you must provide separate packaging for that item. Please make 
> sure to pack the items well to prevent damage to the product being 
> returned.
>
> 6.    I will be following up with you within 3 business days to ensure 
> there is movement on the return.
>
> 7.    If you allow your Authorization to expire, any new request for 
> Authorization must be made within the 30 day from invoice date. 
> Orders/items returned without a valid Authorization will be considered 
> an unauthorized return and therefore subject to no credit, and Dell 
> will not return the product back to you.
> Note: You are responsible for shipping the item(s) back to Dell at 
> your own expense. We recommend using a traceable carrier (not the US 
> Postal Service) so that, in the event the package is lost in transit, 
> it can be traced and located.
>
> Original Order #:   169849582
> Return Authorization #:  328972521
>
> Items to be returned on the above authorization number:
> [Qty ] 4
> [Item Description] Dell Precision Tower 3620
> [Service Tag] HFXPHK2, HFYLHK2, HFYKHK2, HFY4HK2.
>
> Please return to:
>
> Dell c/o Genco ARRC Nashville
>
> Dana McDonough
>
> 6852 Eastgate Blvd Suite B
>
> Lebanon, TN 37090
>
> 615-405-0757 <tel:%28615%29%20405-0757>
>
> Please let me know if you have any questions or if I can assist you 
> further with this issue.
>
> Respectfully,
>
> Jason Phillips
>
> Order Entry/Customer Service
> Intelligent Decisions
> 21445 Beaumeade Circle | Ashburn, VA 20147
>
> *From:* Mark DeMaria - NOAA Federal [mailto:mark.demaria at noaa.gov 
> <mailto:mark.demaria at noaa.gov>]
> *Sent:* Wednesday, August 23, 2017 6:50 PM
> *To:* Phillips, Jason <jphillips at intelligent.net 
> <mailto:jphillips at intelligent.net>>
> *Cc:* Doris King - NOAA Federal <doris.king at noaa.gov 
> <mailto:doris.king at noaa.gov>>; Brian S. Maher <Brian.S.Maher at noaa.gov 
> <mailto:Brian.S.Maher at noaa.gov>>; doug fenderson - NOAA Federal 
> <doug.fenderson at noaa.gov <mailto:doug.fenderson at noaa.gov>>; Gerald 
> Staudmyer - NOAA Federal <gerald.staudmyer at noaa.gov 
> <mailto:gerald.staudmyer at noaa.gov>>; Frances Yang - NOAA Federal 
> <frances.yang at noaa.gov <mailto:frances.yang at noaa.gov>>; Customer 
> Support <CS at intelligent.net <mailto:CS at intelligent.net>>; Wilson, 
> Barbara <bwilson at intelligent.net <mailto:bwilson at intelligent.net>>; 
> Pablo Santos <pablo.santos at noaa.gov <mailto:pablo.santos at noaa.gov>>
> *Subject:* Re: FW: PO 0196427 Dell Purchase ID: 2006717904721
>
> Jason:
>
> Unfortunately, it is too late in the federal fiscal year to modify our 
> budget, so we will have to ship them back. I will work to get that 
> started tomorrow.
>
> Mark DeMaria
>
> NHC Acting Deputy Director
>
> On Wed, Aug 23, 2017 at 3:36 PM, Phillips, Jason 
> <jphillips at intelligent.net <mailto:jphillips at intelligent.net>> wrote:
>
>     Good afternoon,
>
>     I have heard back from Dell and they informed me that you will be
>     responsible for the shipping costs.
>
>     Dell has also offered a discount of $100 per system, $400 total,
>     to see if you would be interested in keeping the product.
>
>     Respectfully,
>
>     Jason Phillips
>
>     Order Entry/Customer Service
>     Intelligent Decisions
>     21445 Beaumeade Circle | Ashburn, VA 20147
>
>     *From:* Doris King - NOAA Federal [mailto:doris.king at noaa.gov
>     <mailto:doris.king at noaa.gov>]
>     *Sent:* Tuesday, August 22, 2017 4:38 PM
>     *To:* Phillips, Jason <jphillips at intelligent.net
>     <mailto:jphillips at intelligent.net>>
>     *Cc:* Mark DeMaria - NOAA Federal <mark.demaria at noaa.gov
>     <mailto:mark.demaria at noaa.gov>>; Brian S. Maher
>     <Brian.S.Maher at noaa.gov <mailto:Brian.S.Maher at noaa.gov>>; doug
>     fenderson - NOAA Federal <doug.fenderson at noaa.gov
>     <mailto:doug.fenderson at noaa.gov>>; Gerald Staudmyer - NOAA Federal
>     <gerald.staudmyer at noaa.gov <mailto:gerald.staudmyer at noaa.gov>>;
>     Frances Yang - NOAA Federal <frances.yang at noaa.gov
>     <mailto:frances.yang at noaa.gov>>
>     *Subject:* Re: FW: PO 0196427 Wrong shipping address
>
>     Jason,
>
>     Please confirm there are no costs associated with this return
>     (shipping, restock, etc).
>
>     Thanks,
>
>     doris...
>
>
>     *Doris King*
>
>     Management Analyst
>
>     National Weather Service l NCEP Central Operations
>
>     5830 University Research Court
>
>     College Park, MD 20740
>
>     (301) 683-3903 <tel:%28301%29%20683-3903>
>
>     AWS: 1st Friday
>
>     Telework: 2d Monday
>
>     On Tue, Aug 22, 2017 at 10:28 AM, Frances Yang - NOAA Federal
>     <frances.yang at noaa.gov <mailto:frances.yang at noaa.gov>> wrote:
>
>         Jason, Thanks for the information.
>
>         Mark and Brian, Please provide Jason / Intelligent Decisions 4
>         Dell 3620 MT service tag numbers you are going to return.
>
>         Thanks,
>
>         Frances
>
>         ---------- Forwarded message ----------
>         From: *Phillips, Jason* <jphillips at intelligent.net
>         <mailto:jphillips at intelligent.net>>
>         Date: Tue, Aug 22, 2017 at 9:59 AM
>         Subject: FW: PO 0196427 Wrong shipping address
>         To: "frances.yang at noaa.gov <mailto:frances.yang at noaa.gov>"
>         <frances.yang at noaa.gov <mailto:frances.yang at noaa.gov>>
>         Cc: Customer Support <CS at intelligent.net
>         <mailto:CS at intelligent.net>>, "Wilson, Barbara"
>         <bwilson at intelligent.net <mailto:bwilson at intelligent.net>>
>
>         Frances,
>
>         Just to touch base with you regarding the order and where to
>         find the service tag numbers. The service tags should be
>         located on the boxes that teach system is shipped in. There
>         should be some type of label, other than the shipping label,
>         that has let listed.
>
>         I have attached a photo to serve as an example of what it
>         should, or may, look like.
>
>         Respectfully,
>
>         Jason Phillips
>
>         Order Entry/Customer Service
>         Intelligent Decisions
>         21445 Beaumeade Circle | Ashburn, VA 20147
>
>         *From:* Phillips, Jason
>         *Sent:* Friday, August 18, 2017 11:26 AM
>         *To:* frances.yang at noaa.gov <mailto:frances.yang at noaa.gov>
>         *Cc:* Paul, Tania <tpaul at intelligent.net
>         <mailto:tpaul at intelligent.net>>; Customer Support
>         <CS at intelligent.net <mailto:CS at intelligent.net>>
>         *Subject:* RE: PO 0196427 Wrong shipping address
>
>         Good morning Frances,
>
>         There are 2 different orders with the Dell Precision Tower
>         3620 systems on them. Please provide the order number/service
>         tags that are being returned so that I can look into this
>         further for you.
>
>         Respectfully,
>
>         Jason Phillips
>
>         Order Entry/Customer Service
>         Intelligent Decisions
>         21445 Beaumeade Circle | Ashburn, VA 20147
>
>         *From:* Paul, Tania
>         *Sent:* Thursday, August 17, 2017 9:54 AM
>         *To:* Schlottman, Tracy <tschlottman at intelligent.net
>         <mailto:tschlottman at intelligent.net>>; Customer Support
>         <CS at intelligent.net <mailto:CS at intelligent.net>>
>         *Cc:* DOC_PC <DOC_PC at intelligent.net
>         <mailto:DOC_PC at intelligent.net>>; frances.yang at noaa.gov
>         <mailto:frances.yang at noaa.gov>
>         *Subject:* RE: PO 0196427 Wrong shipping address
>
>         Customer support team,
>
>         I just spoke with the customer and they clarified that they
>         ordered 4 extra systems in error of the 3620’s. Can you please
>         help her to get these returned? The customer said that the box
>         has not been opened at this time.
>
>         The customer is CC’d here. For any questions please speak with
>         Frances at 301-683-3842 <tel:%28301%29%20683-3842>
>
>         Thank you,
>
>         *Tania Paul*
>         DOC, GSA, Army Inside Sales
>         Intelligent Decisions
>         21445 Beaumeade Circle| Ashburn, VA 20147
>         T: 703-554-1715 <tel:%28703%29%20554-1715>| F: 703-554-1915
>         <tel:%28703%29%20554-1915>
>         www.intelligent.net <http://www.intelligent.net/>
>
>         *From:* Paul, Tania
>         *Sent:* Thursday, August 17, 2017 8:49 AM
>         *To:* Schlottman, Tracy <tschlottman at intelligent.net
>         <mailto:tschlottman at intelligent.net>>; Customer Support
>         <CS at intelligent.net <mailto:CS at intelligent.net>>
>         *Cc:* DOC_PC <DOC_PC at intelligent.net
>         <mailto:DOC_PC at intelligent.net>>
>         *Subject:* PO 0196427 Wrong shipping address
>
>         Hi Tracy,
>
>         Francis called from NOAA in college park, MD and said that she
>         received 4 desktops that should not have received. Can you
>         please give her a call to discuss returning the systems and
>         getting them to the correct location.
>
>         Francis
>
>         301-683-3842 <tel:%28301%29%20683-3842>
>
>         Thank you!
>
>         *Tania Paul*
>         DOC, GSA, Army Inside Sales
>         Intelligent Decisions
>         21445 Beaumeade Circle| Ashburn, VA 20147
>         T: 703-554-1715 <tel:%28703%29%20554-1715>| F: 703-554-1915
>         <tel:%28703%29%20554-1915>
>         www.intelligent.net <http://www.intelligent.net/>
>
>

-- 

Dr. Pablo Santos
Acting Chief
Technology and Science Branch
National Hurricane Center, Miami, FL
305-229-4500
(c) 954-559-4965
http://www.hurricanes.gov
Facebook: https://www.facebook.com/NWSNHC/
Twitter: @NWSNHC @NHC_Atlantic @NHC_Pacific  @NHC_TAFB  @NHC_Surge

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