[Ncep.nhc.nco_contacts] Fwd: FW: PO 0196427 Dell Purchase ID: 2006717904721

Mark DeMaria - NOAA Federal mark.demaria at noaa.gov
Tue Aug 29 13:18:12 UTC 2017


Not sure if the NCO staff have this, but it looks like the 4 ATCF
workstations are ready to be sent back.

Mark


---------- Forwarded message ----------
From: Phillips, Jason <jphillips at intelligent.net>
Date: Mon, Aug 28, 2017 at 4:53 PM
Subject: RE: FW: PO 0196427 Dell Purchase ID: 2006717904721
To: Mark DeMaria - NOAA Federal <mark.demaria at noaa.gov>
Cc: Customer Support <CS at intelligent.net>, "Wilson, Barbara" <
bwilson at intelligent.net>


Good afternoon,



The return has now been set up. Please follow the below instructions to
guarantee that your credit will be properly given for the returned goods.


**************** INSTRUCTIONS ****************


1.    This Return Authorization Number is active for (5) Days only

2.    Make sure to include all materials that came with the original
shipment, including cables, documentation, diskettes, CD's, etc.
3.    Write the Credit Return Authorization # on the outside of the box

4.    Please DO NOT include additional items in any Dell box that they did
not originally arrive in.

5.    If you do not have the original packaging that an item delivered in,
you must provide separate packaging for that item. Please make sure to pack
the items well to prevent damage to the product being returned.

6.    I will be following up with you within 3 business days to ensure
there is movement on the return.

7.    If you allow your Authorization to expire, any new request for
Authorization must be made within the 30 day from invoice date.
Orders/items returned without a valid Authorization will be considered an
unauthorized return and therefore subject to no credit, and Dell will not
return the product back to you.
Note: You are responsible for shipping the item(s) back to Dell at your own
expense. We recommend using a traceable carrier (not the US Postal Service)
so that, in the event the package is lost in transit, it can be traced and
located.

Original Order #:   169849582
Return Authorization #:  328972521

Items to be returned on the above authorization number:
[Qty ] 4
[Item Description] Dell Precision Tower 3620
[Service Tag] HFXPHK2, HFYLHK2, HFYKHK2, HFY4HK2.

Please return to:

Dell c/o Genco ARRC Nashville

Dana McDonough

6852 Eastgate Blvd Suite B

Lebanon, TN 37090

615-405-0757 <(615)%20405-0757>



Please let me know if you have any questions or if I can assist you further
with this issue.



Respectfully,



Jason Phillips

Order Entry/Customer Service
Intelligent Decisions
21445 Beaumeade Circle | Ashburn, VA 20147



*From:* Mark DeMaria - NOAA Federal [mailto:mark.demaria at noaa.gov]
*Sent:* Wednesday, August 23, 2017 6:50 PM
*To:* Phillips, Jason <jphillips at intelligent.net>
*Cc:* Doris King - NOAA Federal <doris.king at noaa.gov>; Brian S. Maher <
Brian.S.Maher at noaa.gov>; doug fenderson - NOAA Federal <
doug.fenderson at noaa.gov>; Gerald Staudmyer - NOAA Federal <
gerald.staudmyer at noaa.gov>; Frances Yang - NOAA Federal <
frances.yang at noaa.gov>; Customer Support <CS at intelligent.net>; Wilson,
Barbara <bwilson at intelligent.net>; Pablo Santos <pablo.santos at noaa.gov>
*Subject:* Re: FW: PO 0196427 Dell Purchase ID: 2006717904721



Jason:



Unfortunately, it is too late in the federal fiscal year to modify our
budget, so we will have to ship them back. I will work to get that started
tomorrow.



Mark DeMaria

NHC Acting Deputy Director



On Wed, Aug 23, 2017 at 3:36 PM, Phillips, Jason <jphillips at intelligent.net>
wrote:

Good afternoon,



I have heard back from Dell and they informed me that you will be
responsible for the shipping costs.

Dell has also offered a discount of $100 per system, $400 total, to see if
you would be interested in keeping the product.



Respectfully,



Jason Phillips

Order Entry/Customer Service
Intelligent Decisions
21445 Beaumeade Circle | Ashburn, VA 20147



*From:* Doris King - NOAA Federal [mailto:doris.king at noaa.gov]
*Sent:* Tuesday, August 22, 2017 4:38 PM
*To:* Phillips, Jason <jphillips at intelligent.net>
*Cc:* Mark DeMaria - NOAA Federal <mark.demaria at noaa.gov>; Brian S. Maher <
Brian.S.Maher at noaa.gov>; doug fenderson - NOAA Federal <
doug.fenderson at noaa.gov>; Gerald Staudmyer - NOAA Federal <
gerald.staudmyer at noaa.gov>; Frances Yang - NOAA Federal <
frances.yang at noaa.gov>
*Subject:* Re: FW: PO 0196427 Wrong shipping address



Jason,



Please confirm there are no costs associated with this return (shipping,
restock, etc).



Thanks,

doris...


*Doris King*

Management Analyst

National Weather Service l NCEP Central Operations

5830 University Research Court

College Park, MD 20740

(301) 683-3903

AWS: 1st Friday

Telework: 2d Monday



On Tue, Aug 22, 2017 at 10:28 AM, Frances Yang - NOAA Federal <
frances.yang at noaa.gov> wrote:

Jason, Thanks for the information.

Mark and Brian, Please provide Jason / Intelligent Decisions 4 Dell 3620 MT
service tag numbers you are going to return.

Thanks,

Frances





---------- Forwarded message ----------
From: *Phillips, Jason* <jphillips at intelligent.net>
Date: Tue, Aug 22, 2017 at 9:59 AM
Subject: FW: PO 0196427 Wrong shipping address
To: "frances.yang at noaa.gov" <frances.yang at noaa.gov>
Cc: Customer Support <CS at intelligent.net>, "Wilson, Barbara" <
bwilson at intelligent.net>

Frances,

Just to touch base with you regarding the order and where to find the
service tag numbers. The service tags should be located on the boxes that
teach system is shipped in. There should be some type of label, other than
the shipping label, that has let listed.

I have attached a photo to serve as an example of what it should, or may,
look like.

Respectfully,

Jason Phillips

Order Entry/Customer Service
Intelligent Decisions
21445 Beaumeade Circle | Ashburn, VA 20147

*From:* Phillips, Jason
*Sent:* Friday, August 18, 2017 11:26 AM
*To:* frances.yang at noaa.gov
*Cc:* Paul, Tania <tpaul at intelligent.net>; Customer Support <
CS at intelligent.net>
*Subject:* RE: PO 0196427 Wrong shipping address

Good morning Frances,

There are 2 different orders with the Dell Precision Tower 3620 systems on
them. Please provide the order number/service tags that are being returned
so that I can look into this further for you.

Respectfully,

Jason Phillips

Order Entry/Customer Service
Intelligent Decisions
21445 Beaumeade Circle | Ashburn, VA 20147

*From:* Paul, Tania
*Sent:* Thursday, August 17, 2017 9:54 AM
*To:* Schlottman, Tracy <tschlottman at intelligent.net>; Customer Support <
CS at intelligent.net>
*Cc:* DOC_PC <DOC_PC at intelligent.net>; frances.yang at noaa.gov
*Subject:* RE: PO 0196427 Wrong shipping address

Customer support team,

I just spoke with the customer and they clarified that they ordered 4 extra
systems in error of the 3620’s. Can you please help her to get these
returned? The customer said that the box has not been opened at this time.

The customer is CC’d here. For any questions please speak with Frances at
301-683-3842 <(301)%20683-3842>

Thank you,

*Tania Paul*
DOC, GSA, Army Inside Sales
Intelligent Decisions
21445 Beaumeade Circle| Ashburn, VA 20147
T: 703-554-1715 <(703)%20554-1715>| F: 703-554-1915 <(703)%20554-1915>
www.intelligent.net

*From:* Paul, Tania
*Sent:* Thursday, August 17, 2017 8:49 AM
*To:* Schlottman, Tracy <tschlottman at intelligent.net>; Customer Support <
CS at intelligent.net>
*Cc:* DOC_PC <DOC_PC at intelligent.net>
*Subject:* PO 0196427 Wrong shipping address

Hi Tracy,

Francis called from NOAA in college park, MD and said that she received 4
desktops that should not have received. Can you please give her a call to
discuss returning the systems and getting them to the correct location.

Francis

301-683-3842 <(301)%20683-3842>

Thank you!

*Tania Paul*
DOC, GSA, Army Inside Sales
Intelligent Decisions
21445 Beaumeade Circle| Ashburn, VA 20147
T: 703-554-1715 <(703)%20554-1715>| F: 703-554-1915 <(703)%20554-1915>
www.intelligent.net
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