[Ncep.nhc.nco_contacts] TSB Morning Rounds - Wed Aug 23, 2017

TSB Admin nhc.tsbadmin at noaa.gov
Wed Aug 23 14:56:49 UTC 2017

Here is today's summary of NHC computer operations:
--- Craig Mattocks


1. Large situational awareness monitor on east wall out of service, as is  
right screen on west wall. TAFB forecasters are advised to submit an NCO  
Help Desk ticket when this occurs; this time submitted by TSB.
1. ATCF issues: Atlantic workstation is a little slow. Could consider  
removing the front half of Harvey from the decks to make it faster? This is  
likely caused by an insufficient amount of vRAM memory on the video board  
or RAM memory corruption. Forecasters are advised to reboot the workstation  
when this occurs. NRL fixed the problems with large A-decks in the most  
recent version of the ATCF by only processing the most recent portion of  
the deck when creating specific display products (this processing runs on  
the ATCF server, not the workstations).

2. N-AWIPS issues: The screen on ridges is messed up. It looked squashed  
NS, but also the wind vectors are more spread out than normal-- something  
is going on with the resolution. None of the scripts work very well.  
Doug/Brian/Matt fixed the problem but scripts need to be updated with  
higher resolution (<=0.5 deg) to have the same look. NCO Linux Sysadmin  
Brian Maher reset the screen to native resolution (2560 x 1440 pixels),  
which should fix these problems.
Other items:
1. Other Techincal issues: Acting TSB Chief Pablo Santos and NCO Windows  
Sysadmin Marc Laurent are working on the phone forwarding issues with  
extensions 4418 and 4419. As of now, only 2 phones are operating: 4415 and  
4417. Update: Marc has opened a ticket with Verizon, NCO Infrastructure and  
Web Services Branch (IWSB) Chief Doug Fenderson said that Verizon is ready  
to escalate this issue once they receive the ticket number (2017082222696,  
provided by Marc).

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