[Ncep.nhc.nco_contacts] TSB Morning Rounds - Thu Apr 28, 2016

TSB Admin nhc.tsbadmin at noaa.gov
Thu Apr 28 12:28:33 UTC 2016

Here is today's summary of NHC computer operations:
--- Mark


The shiner N-AWIPS workstation at the Pacific desk did not come back up  
after a reboot late yesterday afternoon. Matt Sardi call the SDM in the  
evening to get off-hour SA support from NCO, and the system was restored by  
about 10 PM. There was a problem with the video drivers not loading  
properly, and a issue with the cables that Jeff helped to troubleshoot.

Trisha is having a problem with Adobe on her Windows system. Mark will show  
her how to submit an NCO helpdesk ticket to resolve that.
Other items:
The problem with TAFB's N-AWIPS workstation last night raises a question on  
when we should call in off-hour support from NCO through the SDM for sys  
admin problems. Mark will coordinate with Hugh and James on that.

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