[Ncep.nhc.nco_contacts] TSB Morning Rounds - Fri Apr 01, 2016
Mark DeMaria - NOAA Federal
mark.demaria at noaa.gov
Fri Apr 1 12:57:39 UTC 2016
According to our original agreement, we can still go to the NCO staff
directly in some cases. I will describe that in more detail in the nhc-wide
On Fri, Apr 1, 2016 at 8:34 AM, James Franklin <james.franklin at noaa.gov>
> If I recall the discussions when we were setting this up, we weren’t
> supposed to use the ticket system for operationally critical items. In
> those cases we’re allowed and supposed to go directly to real live
> individuals. So there probably shouldn’t even be an option for that on
> the form.
> James L. Franklin
> Branch Chief, Hurricane Specialist Unit
> NOAA/NWS/National Hurricane Center
> 11691 SW 17th Street, Miami FL 33165
> James.Franklin at noaa.gov
> 305-229-4475 (office)
> 305-553-1901 (fax)
> Damn it Jim - I'm a meteorologist not a doctor!
> > On Apr 1, 2016, at 8:17 AM, TSB Admin <nhc.tsbadmin at noaa.gov> wrote:
> > Here is today's summary of NHC computer operations:
> > --- Mark
> > ----------
> > TAFB:
> > The phone at the TAFB Atlantic desk was down last night. NCO (Marc) took
> care of it this morning.
> > HSU:
> > No new issues.
> > Other items:
> > Monica added descriptions of the priority levels on the NCO helpdesk
> ticket Google form, in coordination with the rest of TSB/CSG. Priority 1
> should be restricted to operationally critical issues that require rapid
> response. More information will be provided in an e-mail to all of NHC.
> > Paul Obe and Nicole Vanderzon are at NHC today and part of next week to
> coordinate on support with the local NCO staff.
> > NHC RFCs:
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