[Ncep.nhc.nco_contacts] TSB Morning Rounds - Fri Apr 01, 2016

James Franklin james.franklin at noaa.gov
Fri Apr 1 12:34:59 UTC 2016

If I recall the discussions when we were setting this up, we weren’t supposed to use the ticket system for operationally critical items.  In those cases we’re allowed and supposed to go directly to real live individuals.   So there probably shouldn’t even be an option for that on the form.

James L. Franklin
Branch Chief, Hurricane Specialist Unit
NOAA/NWS/National Hurricane Center
11691 SW 17th Street, Miami FL 33165

James.Franklin at noaa.gov
305-229-4475 (office)
305-553-1901 (fax)

Damn it Jim - I'm a meteorologist not a doctor!

> On Apr 1, 2016, at 8:17 AM, TSB Admin <nhc.tsbadmin at noaa.gov> wrote:
> Here is today's summary of NHC computer operations: 
> --- Mark
> ----------
> The phone at the TAFB Atlantic desk was down last night. NCO (Marc) took care of it this morning.
> HSU:
> No new issues.
> Other items:
> Monica added descriptions of the priority levels on the NCO helpdesk ticket Google form, in coordination with the rest of TSB/CSG. Priority 1 should be restricted to operationally critical issues that require rapid response. More information will be provided in an e-mail to all of NHC. 
> Paul Obe and Nicole Vanderzon are at NHC today and part of next week to coordinate on support with the local NCO staff.

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