[Ncep.list.nws-ncep-management] UPDATE #2 - CMS issues

NOAA SDM sdm at noaa.gov
Wed Aug 2 16:29:25 UTC 2017


UPDATE: NCO tech support has performed tests on a system that's used to run
CMS rsync processes.  So far, the CMS rsync process is not responding to
test requests.  In response, NCO tech support will reboot the affected CMS
machine that's currently running the rsync process.

On 2 August 2017 at 15:33, NOAA SDM <sdm at noaa.gov> wrote:

> UPDATE: NCO tech support are using a dedicated system to identify and
> formulate a solution to test, in the attempt to resolve ongoing rsync
> issues with the Content Management System (CMS).  In the meantime, support
> are investigating the root cause behind the CMS rsync issues.
>
> On 2 August 2017 at 09:51, NOAA SDM <sdm at noaa.gov> wrote:
>
>> Update:
>>
>> Most functionality to CMS was restored around 2am EDT.  There are still a
>> few isolated issues affecting some NWS offices ability to send web content
>> to CMS or updating weather headlines. NCO support continues to look into
>> these lingering issues.
>>
>> SDM
>>
>> On 2 August 2017 at 01:34, NOAA SDM <sdm at noaa.gov> wrote:
>>
>>> Update:
>>>
>>> The issues with IRIS/iNWS and HazCollect applications are resolved. All
>>> alerts are flowing to FEMA and iNWS.
>>>
>>> NCO continues to work through issues rolling back the CMS upgrade today.
>>> Tier 3 support has been activated to assist.
>>>
>>> SDM
>>>
>>>
>>> On 2 August 2017 at 00:43, NOAA SDM <sdm at noaa.gov> wrote:
>>>
>>>> Update:
>>>>
>>>> The IRIS application (alerts to FEMA) has almost recovered.  Admins are
>>>> finishing up recovery.
>>>>
>>>> The CMS upgrade that was implemented this afternoon is being rolled
>>>> back to the previous version.  The changes should be reverted within 30
>>>> minutes, restoring the WFOs ability to upload custom content to their web
>>>> sites.
>>>>
>>>> Will update when all systems are restored.
>>>>
>>>> SDM
>>>>
>>>>
>>
>> --
>> Senior Duty Meteorologist
>> NOAA/NWS/NCEP/NCO/OMB
>>
>
>
>
> --
> Senior Duty Meteorologist
> NOAA/NWS/NCEP/NCO/OMB
>



-- 
Senior Duty Meteorologist
NOAA/NWS/NCEP/NCO/OMB
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